Please enable JS
  • slidebg1
    Perfection is our goal
    excellence will be tolerated
  • slidebg2
    MATHIEU BARBE
    THE ESSENCE OF
    PERFECTION
  • citybg
    SERVICE EXCELLENCE TRAINING
    PROJECT INTERIOR MANAGER

FREELANCE - Project Interior Manager
Service Excellence trainer
Butler

ABOUT MY TRAINING CONCEPT

As the luxury hospitality industry evolves, so too must its standards for service and Interior Management. The "Service Excellence Training Program and Project Interior Management" is at the forefront of this evolution, offering a comprehensive solution to the growing demands of high-end clientele. Whether you're managing a luxury yacht, a five-star resort, or a private household, your crew and staff's performance is key to your success. With the right training and management guidance, that success is well within reach.
Through our tailor-made program, we aim to redefine what five-star service means, equipping staff and crew with the skills they need to consistently deliver world-class experiences. "Service Excellence" isn't just a program, it's the future of hospitality, designed to transform good service into something extraordinary.

Introducing the Freelance Project Interior Manager Package
For yacht owners, Captains and Management, the pursuit of immaculate interior management is crucial. The cutting-edge "Freelance Project Interior Manager package" embodies the perfect solution for yachts requiring either land-based or on-site support. This comprehensive package excels in handling the essentials of new builds, rebuilds, pre-season preparation, recruitment assistance, provisioning, Charter preparations, Day to day operations and overall interior management.
This new and modern approach can transform your Interior operations. Smooth, fast and efficient are the key words here.

Hire great attitude
& Train the skills

Fields of expertise

  • Project Interior Manager / FREELANCE
  • New builds, rebuilds, pre seasonal and charter Interior management support,...
  • Service styles: Silver, Butler, Plated, Buffet, Cloche, Synchronised,
  • Family, Formal, Informal, Live cooking, Pasta service, ...
  • Creating new and decorative breakfast, lunch and dinner buffets
  • Organizing parties and events
  • Invisible service and radio communication
  • Olive oil and balsamic service / Make your own infused oils
  • Butler Service
  • Caviar set up and service
  • Fish filleting and meat carving station at the table or service station
  • Live cooking
  • Table settings in different styles and themes.
  • Wine handling and service
  • Decorative Ice buckets and Ice treys
  • Pantry organization and management
  • Welcome drinks
  • Guest language / Guest communication
  • Taking orders
  • Communication with the chefs
  • Coffee making and service
  • Creating SOP's
  • Cigar handling and service

 


MY QUALIFICATIONS

EXPERIENCE

25+ years of high-end hospitality experience

CERTIFIED BUTLER

Ivor Spencer Butler School London

YACHTING INDUSTRY

10+ years full time active in the yachting industry. Always in the position of Interior Manager

LARGE VESSELS

Active on Yachts between 30 and 181m

ROYAL FLEET

Fleet Interior Manager for a Royal fleet of 7 yachts

CHEF'S DIPLOMA

5 years of gourmet cooking school provided me with the Chef's diploma

CRUISE EXPERIENCE

2 years' cruise experience on the Seabourn fleet

TAILOR-MADE EVENTS

Organizing garden parties, private dinners with Michelin star Chefs, weddings, birthday parties, brunches, Culinary holidays, ...

PRIVATE EVENT COMPANY

14 years CEO of a high-end private event company with Butler service for HNW clients and families

AROUND THE WORLD

Active in France, Monaco, Spain, Italy, Greece, China, Middle East, Caribbean Islands, Netherlands, Germany, Belgium, Croatia, ...

ORDER SYSTEM

Creator of a personalized order system for the service team on Private and charter Yachts, Hotels, Resorts and Large Estates.

LARGE VESSELS

Mainly active on Private and charter yachts, Large Estates, Castles, Holiday houses, ...

SERVICE TRAINING

Training and working with crew on Private and Charter Yachts

MASTER

Expert in Etiquette and Master of Ceremonies

We train you to be
Fast, Efficient and Elegant

OUR CLIENTS

client
client
client
client
client
client
client
client
client
client
client
client


For the past years we have build on a strong relationship with our clients and worked closely with them on private and charter yachts between 50 and 181m. Our references include also many successful land based projects. Please contact us for more information.

Mathieu Barbe, Service Excellence Training

TRAINING PROCESS

"ALL OUR TRAININGS ARE HAND ON,
TRAINING IS ALSO TEAMBUILDING."


CERTIFICATE
OF COMPLETION

A Service Excellence Training certificate is supplied to each individual participating in the course.

img

GOLDEN
AWARDS

The Service Excellence training program has proven again to be effective during the competition at the international boat show. After training the 2 yachts, both received the golden award for the best service in the industry.
Both are charter yachts and received glowing comments after each charter from the Owners and Charter guests.

img

CONTACT US

OFFICE

PRINSESSESTRAAT 196
8870 IZEGEM-EMELGEM,
BELGIUM

CALL MATHIEU

+32 (0)490 43 25 81

OUR NEWSLETTER

Email address