Nice to meet you here! My name is Mathieu Barbe, the founder and creator of the Bespoke Service Excellence Training programme.
I created the programme after regularly encountering situations in which a 5* yacht, hotel, resort or private household did not always have the 5* crew or staff to match its service standards. Based on more than 20 years of experience in the high-end hospitality business and my certified and culinary knowledge, I designed a training programme covering all the practical and technical aspects of excellent service.
Our approach is really quite straightforward. After evaluating the team and the environment, I develop a bespoke training course. This course can involve every department: service, housekeeping, chefs, ...
The technical backup for the training translates into an automated ordering system which allows the kitchen, galley, bar and service team to pin down all orders with no room for error. Once the crew is fully trained, we guarantee a smooth communication line and streamlined service on every level.
A "Service Excellence Training" certificate is presented to every participant in the course.
The training has run successfully in multiple locations worldwide over the past 6 years.
Creator of a personalised order system for the service team on private and charter yachts, hotels, resorts, large estates and busy operations.
6 years full time active in the yachting industry
14 years CEO of a high-end private event company for HNW clients and families
The Service Excellence training programme has proven to be successful during multiple competitions. Several yachts received best service awards in the industry and first price of best on board service experience.
Certified Butler from the Ivor Spencer Butler School in London
5 years of gourmet cooking school resulting in the Chef's diploma
2 years' cruise experience on the Seabourn fleet
For the past years we have build on a strong relationship with our clients and worked closely with them on private and charter yachts between 50 and 181m. Our references include also many successful land based projects. Please contact us for more information.
"Individual training session based on the client needs.
Each training goal is 'perfection'."
A Service Excellence Training certificate is supplied to each individual participating in the course.
The training has run successfully on multiple locations worldwide and discreet references can be supplied when required.
8870 IZEGEM-EMELGEM, BELGIUM
+32 (0)490 43 25 81