Please enable JS
  • slidebg1
    Excellence and
    perfection are the results
  • slidebg2
    MATHIEU BARBE
    We create a unique
    EXPERIENCE
  • citybg
    SERVICE
    EXCELLENCE TRAINING

Nice to meet you here! My name is Mathieu Barbe, the founder and creator of the Bespoke Service Excellence Training programme.

ABOUT MY TRAINING CONCEPT

We are Service Excellence Engineers who design and deliver tailor made trainings with a guaranteed 6* Plus result on every level.

25 years of front line experience in high end Hospitality, Asset and Interior Yacht Management gives us a very unique approach and a wide range of skills that are a unicum in the industry.

We approach every new assignment as a blank canvas where we personally assess and observe all the areas in terms of hospitality, level of service, overall skills, culinary knowledge, attention to details, etc.

Our findings are poured into an intensive and very hands on program that will shape up your team and give them all the tools to excel in their role.

After completion of the training, we guarantee that the list of new skills and service awareness will give your team the confidence and knowledge to exceed at all levels.

A "Service Excellence Training" certificate is given to every participant after the program.

Fields of expertise

  • Services: silver, plated, buffet, synchronised, cloche, family, scissor, ...
  • Butler service
  • Filleting fish and carving station
  • Live cooking on the buffet
  • Creating decorative breakfast, lunch and dinner buffets
  • Cocktail parties
  • Table settings in different styles
  • Wine handling and service
  • Caviar service
  • Welcome drinks
  • Guest language
  • Taking orders
  • Organising pantries for breakfast, lunch and dinner service
  • Creating an excellent line of communication between service team and chefs
  • Coffee and tea service
  • Interior reorganisation
  • Personalised service

 


MY QUALIFICATIONS

ORDER SYSTEM

Creator of a personalised order system for the service team on private and charter yachts, hotels, resorts, large estates and busy operations.

YACHTING INDUSTRY

6 years full time active in the yachting industry

Working and training crew on private and charter yachts

PRIVATE EVENT COMPANY

14 years CEO of a high-end private event company for HNW clients and families

Organising garden parties, private dinners with Michelin star chefs, weddings, birthday parties, brunches, butler service, ... Mainly active in large estates, castles, holiday houses, private yachts, ...

SERVICE AWARDS

The Service Excellence training programme has proven to be successful during multiple competitions. Several yachts received best service awards in the industry and first price of best on board service experience.

CERTIFIED BUTLER

Certified Butler from the Ivor Spencer Butler School in London

CHEF'S DIPLOMA

5 years of gourmet cooking school resulting in the Chef's diploma

CRUISE EXPERIENCE

2 years' cruise experience on the Seabourn fleet


OUR CLIENTS

client
client
client
client
client
client
client
client
client
client
client
client


For the past years we have build on a strong relationship with our clients and worked closely with them on private and charter yachts between 50 and 181m. Our references include also many successful land based projects. Please contact us for more information.

Mathieu Barbe, Service Excellence Training

TRAINING PROCESS

"Individual training session based on the client needs.
Each training goal is 'perfection'."


CERTIFICATE
OF COMPLETION

A Service Excellence Training certificate is supplied to each individual participating in the course.

img

WORLDWIDE
TRAINING

The training has run successfully on multiple locations worldwide and discreet references can be supplied when required.

img

CONTACT US

ADDRESS

PRINSESSESTRAAT 196
8870 IZEGEM-EMELGEM, BELGIUM

CALL MATHIEU

+32 (0)490 43 25 81

OUR NEWSLETTER

Email address